Shipping Policy

Thank you for visiting and shopping at THE BLUE PEARL SHOP. Following are the terms and conditions that constitute our Shipping Policy.

Shipment time frame

Orders are delivered within a time frame of 36 to 59 days. 
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, please contact us via our support email support@thebluepearlchefchaouen.shop or telephone +1 631 609 6062. Make sure to contact us during Moroccan business hours.

  • From 9 am to 12 pm and from 2 pm to 5 pm GMT+1
  • Saturday from 9 am to 1 pm GMT+1

Shipment to P.O. boxes

We do not ship to P.O. boxes. Please make sure you enter a full address.

Customs, Duties and Taxes

Our store sends parcels labeled as "Gift" to prevent our customers from facing huge custom fees. But there's always a possibility that the fees may be imposed upon arrival and it's the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Blue Pearl Shop is not liable for any product lost during shipping. In this case please contact the shipment carrier to file a claim.

If you received your order damaged, please contact us immediately via our support email to resolve the issue.

Please save all packaging materials and damaged goods before filing a claim.